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We're hiring

Implementation Lead

We're looking for the person who'll take Nebla into real operation at clinics: shepherd the live launch, understand how billing actually happens today, listen to users, and turn what happens on the floor into concrete product improvements.

Role Implementation Lead
Initial focus Partner clinics
Base Remote, with periodic clinic visits
Travel When required · expenses covered

What you'll do

  • Lead the live launch and operational accompaniment of Nebla in each clinic.
  • Understand the billing and account-review process, especially in emergency.
  • Accompany users while they actually use the system.
  • Detect errors, gaps, blockers, and opportunities for improvement.
  • Organize feedback from the clinic in a clear, actionable way.
  • Translate business rules and operational findings into needs for the internal team.
  • Track implementation, adoption, and quality of results.
  • Validate that the system is used correctly with the required documents and supports.

Ideal profile

Someone very hands-on, organized, with strong communication — comfortable moving between clinical users, admin staff, and the Nebla internal team.

Experience in any of these areas

Healthcare software implementationHospital billingMedical claims auditingOperations at clinics, IPS or EPSUser accompaniment in tech adoption

Functional

  • Hospital processes and account flow
  • Health billing, ideally emergency
  • Reading clinical records and supporting documents
  • Capturing business rules and exceptions

Operational

  • Rigorous organization and follow-through
  • Juggling multiple topics at once
  • Documenting simply and clearly
  • Prioritizing by real impact

Communication

  • Strong rapport with clinical users
  • Listening and understanding the real problem
  • Explaining findings clearly to the team
  • Leading follow-up meetings with structure

The first 6 weeks

A clear path from understanding the operation to having a stable accompaniment rhythm across two clinics.

Week 1 Initial diagnostic
  • Understand the use and billing flow at the first clinic.
  • Meet key users and points of contact.
  • Sit in on the first real-use sessions.
Week 2 First findings
  • Document findings from the initial operation.
  • Organize a first list of errors and improvements.
  • Align with the team on how to report and prioritize.
Week 3 Rules & adjustments
  • Go deep on the site's business rules.
  • Track adjustments and validate they solve the problem.
  • Structure reusable learnings.
Week 4 Second site launch
  • Accompany the implementation at a new clinic.
  • Detect differences vs the first site.
  • Identify rules and dynamics specific to the site.
Week 5 Consolidation
  • Consolidate the picture of findings per clinic.
  • Prioritize what's critical for adoption and billing.
  • Deliver actionable feedback to the team.
Week 6 Stable rhythm
  • Stable accompaniment rhythm at both sites.
  • Clarity on risks, improvements, and critical rules.
  • An orderly process ready to scale.

What success looks like

  • The clinic feels close accompaniment and clarity in the process.
  • Problems are detected fast and well documented.
  • The internal team gets useful, concrete, prioritized information.
  • The implementation moves forward with order.
  • Each clinic's rules and quirks are well understood.
  • Nebla earns trust and adoption in real operation.

Sounds like you?

Tell us briefly why you're interested and send us your CV via WhatsApp. We respond to every message personally.

Apply via WhatsApp